Booking and Cancellation Policies
At least 24 hour notice is REQUIRED to cancel or reschedule any booked services provided at SMOOTH without being charged a late cancellation fee. If you cancel within 24 hours of your scheduled appointment time, or no-show for your appointment, you will be charged 100% of the booked treatment cost to your credit card on file.
Credit Card on File
A valid credit card will securely be kept on file at all times for all clients booking any services at SMOOTH, no exceptions. This not only guarantees your appointment, but it also protects our business and makes check out run smoothly. By booking any appointments with SMOOTH, you fully agree to this policy. No credit card on file = no booking.
If you are running late for your appointment, please let your service provider know ASAP via phone call or text. Please understand that if you are late to your appointment, you will still be charged the full amount of the service booked, regardless of how much treatment time is provided to you that day.
Complimentary Consultation Policy
Although Electrolysis consultations are complimentary, if you cancel your consultation appointment within 24 hours of your appointment time or no show for your consultation, you will be charged a flat fee of $50. Please be mindful of your Electrologists time, as ample time is set aside for your consultation. This is to ensure that you fully understand and are comfortable with the Electrolysis procedure, and to answer any questions that you may have.
Please do not bring any guests, children, or pets with you to your SMOOTH appointments. There is limited seating and we strive to keep our studio’s quiet for everyone’s enjoyment and relaxation.