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Booking and Cancellation Policies

Late Cancellations

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At least 24 hours notice is REQUIRED to cancel or reschedule any booked services of 75 minutes or less to avoid being charged a late cancellation fee, including the consultation. At least 48 hours notice is REQUIRED for any booked services of 90 minutes or more to avoid being charged a late cancellation fee. If you need to cancel your appointment within the time frames listed above, or no-show for your appointment, you will be charged 100% of the booked treatment cost to your credit card on file.  

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Credit Card on File

 

A valid credit card will securely be kept on file at all times for all clients booking any services at SMOOTH, no exceptions. This not only guarantees your appointment, but it also protects our business and makes check out run smoothly. By booking any appointments with SMOOTH, you fully agree to this policy. No credit card on file = no booking.

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Running Late?

 

If you are running late for your appointment, please let your service provider know ASAP via phone call or text. Please understand that if you are late to your appointment, you will still be charged the full amount of the service booked, regardless of how much treatment time is provided to you that day.

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Consultation Policy

 

If you cancel your consultation appointment within 24 hours of your appointment time or no show for your consultation, you will be charged a flat fee of $50. Please be mindful of your Electrologists time, as ample time is set aside for your consultation. This is to ensure that you fully understand and are comfortable with the Electrolysis procedure, and to answer any questions that you may have.

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Other Guidelines

 

Please do not bring any guests, children, or pets with you to your SMOOTH appointments. There is limited seating and we strive to keep our studio’s quiet and tidy for everyone’s enjoyment and relaxation.

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